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The Crisis Prevention Blog

Articles, resources and case studies to help FMCG Managers

Prevent a reputation crisis

When do you call the Crisis Management Team together?

 
 
In the 2015 whey protein concentrate crisis, one of the things that global dairy company Fonterra were criticised for in a New Zealand Government enquiry was not getting the right information quickly enough to the senior executive team.
 
They were also criticised for not having a...
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4 tips for ONLINE Crisis Management Team Meetings

 

How are Crisis Management Team Meetings different now?

Well before coronavirus, most crisis management plans included arrangements for members of the crisis management team to call in to a meeting or take part in a video conference if they weren’t in the office. With today’s dispersed...
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How to prepare your crisis management team

 

Crisis management plans should provide good guidance 

Crisis management plans should provide good guidance for the crisis management team when a potential crisis happens. In potential crisis situations however, even experienced executives don’t use their plans. 
 
Hi,...
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Who should lead the crisis management team?

 

Who should lead the crisis management process?

Many companies have a crisis management plan, but as we discussed previously, they are not always effective and not always used. Having a set of tools and good guidance enables you to take a breath and work through the key issues quickly but...
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Should the CEO lead the crisis management process?

 

Should the CEO lead the crisis management process?

When the phones start ringing, customers and consumers are demanding answers you don’t have yet, regulators are pushing you towards action you don’t feel ready for or justified and social media is starting to go viral, a crisis...
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Why don't companies follow their crisis management plan?

 

Why don't companies follow their crisis management plan?

Many companies spend time developing a crisis management plan which should guide them through the key processes for preventing an incident escalating into a crisis. 
 
In a potential crisis, having a plan and using it is critical...
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Leadership in a Crisis - The Importance of Emotional Intelligence

 
 
 
I had an interesting conversation this week with a social media consultant who has a client with a problem. The client had received a negative review and the CEO reacted angrily to it, causing the incident to escalate into a war of words and threats.
 
Regardless of the facts...
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Engaging with Your Staff During Coronavirus

 
 
Many food and consumer goods companies have well developed business continuity plans that have for many years included planning for a pandemic like coronavirus or COVID-19.
 
While no-one would have predicted the impact of this coronavirus, companies that are well prepared are doing...
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3 tips for your Coronavirus response strategy

 
 
Many food and consumer goods companies understand that coronavirus has, and will continue to disrupt the normal flow of people, products and services so it will have an impact on their business. The extent of that impact will vary from company to company and also to the extent they are...
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The Positive Impact of Coronavirus

 
There is an old saying that a crisis can bring out the worst in people - but it can also bring out the best. While the ugly brawls in shopping centre aisles make good media fodder, there many more stories emerging and that will continue to emerge of people helping others in these trying...
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