Being able to lead a team through the crisis management process can be challenging in an environment where even the most experienced teams can become quickly overwhelmed.
It takes not only a good understanding of the process itself but also an understanding of team dynamics and decision-making.
Hi, I’m Steve Hather from CrisisClarity and I know after 30 years in the crisis management world, that when an incident happens it is conflict and confusion that can quickly escalate into a crisis and we you build the processes and the capabilities of your people to make sure that doesn’t happen.
In this third of a series of posts on effective crisis management teams and leaders, I’m speaking with Dr Gerold Knight, Chief Risk Officer with the Coca-Cola Hellenic Bottling Company about the findings from his phD study into effective crisis management teams.
In the last post, we talked about why the CEO is probably not the right person to lead the crisis management process.
In this post, Gerry talks about who should be the crisis management process leader. That role is often based on a person’s functional role within the business but here we are discussing why that is not the best criteria for selecting a crisis management process leader.
Remember, the best way to test your crisis management plan and to build the capabilities of your people is a realistic crisis simulation which we can do completely online, role-playing all ket stakeholders - even consumers on your Facebook page, all within our secure online simulation system.
For more information, go to: www.crisisclarity.com/simulations Or email me at firstname.lastname@example.org and I’ll be happy to arrange a demonstration for you.