Recall with confidence!

Your reputation - and often your business is on the line. The Recall Management Toolkit will give you the skills and tools to conduct an effective product recall.

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High profile incidents and product recalls are top of mind for consumers. 

Manage them badly and they can quickly escalate into a reputation crisis that cost you millions of dollars. Manage them well and they can actually enhance your reputation and build your relationships with key stakeholders. It's completely up to you!

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Social media has changed the landscape.

Consumer complaints, negative comments and allegations of wrong-doing move further and faster. There are higher levels of scrutiny on food and consumer goods than ever before. You need to get your product recall process right! 

Turn a product recall into a positive event for your business.

Most senior managers and owners see product recalls as negative, brand damaging events. It doesn't have to be that way. A well managed product recall can actually enhance your relationship with customers and consumers and strengthen your business - if you take the time the think more broadly than just the operational response. 

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The Recall Management Toolkit

We've taken decades of experience helping some of the world's leading brands to manage product recalls and prevent them escalating into a reputation crisis and created The Recall Management Toolkit - a practical online training program that will give you the skills and tools you need to conduct an effective product recall. 

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